contact us

Use the form on the right to contact us.

IKURIA LIMITED

Designer Director Ikuko Kurahone

Somerset House Strand London WC2R 1LA

Company registered in England 8255227

VAT registration number GB144568593

 

contact by below emails

General enquiry, after-sales care:  info@ikuria.com

Bespoke: sales@ikuria.com

Wholesale enquiry: sales@ikuria.com

日本語でのお問い合わせ : info@ikuria.com

Press enquiry プレス: press@ikuria.com

For career opportunity: currently no vacancy

This website is developed in house

 

Name *
Name

Somerset House Strand
London WC2R 1LA
United Kingdom

FINE JEWELLERY LONDON

 

 

Terms & Conditions

Terms of Use

Please note, any purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Please make sure to read through the Terms and ConditionsFAQs, Bespoke Service and Delivery and Returns pages before you place an order.These pages form part of these terms and conditions and contain important information about your order.  By placing an order on this website www.ikuria.com, you agree the terms and conditions, FAQs, Bespoke and Delivery and Returns.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we may validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services).

A third party may also be instructed to complete these checks. By ordering from the iKuria website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Orders

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a legally binding agreement will exist between us under these terms and conditions. We will take payment for your order immediately and goods will not be despatched until receipt of payment. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.

We reserve the right to cancel your order and the contract between us if: (i) we have insufficient stock to deliver the goods you have ordered; (ii) we do not deliver to your area or (iii) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your order and the contract between us we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment or other losses suffered by you of any nature.

We provide a personalised and tailored bespoke jewellery design and manufacturing service. There is no minimum price requirement.

Please email and arrange a consultation. Once we have discussed the brief for the commission, we will start to put together design ideas for you. If stones are part of the design we will arrange a selection for you to choose from or a meeting with a stone dealer in you are able to travel to London. After having agreed on a design, price and time frame, you will be asked to pay a non-refundable 50 percent deposit. We will then contact you as soon as your piece is ready and arrange collection or postage, whichever you prefer.

It normally takes 4-6 weeks to deliver finished bespoke pieces.

Bespoke ommission orders cannot be cancelled once the initial deposit is made. The finished products are non-returnable and non-exchangeable. Some rings cannot be resized.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.


If you notify a problem to us under this condition, our only obligation will be, at your option: (i) to make good any shortage or non-delivery; (ii) to replace or repair any goods that are damaged or defective; or (iii) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as referred to above.


You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.